Remote IT Virtual Assistant and Tech Support

Every CIO knows the pain: downtime drains revenue, compliance lapses invite fines, and bloated IT teams strain margins. What most leaders need isn’t another vendor—it’s an IT Virtual Assistant model that delivers reliable coverage without the payroll burden.

EVA’s tech virtual assistants and certified specialists handle end-to-end technical and helpdesk support for mid-market and enterprise organizations. Starting at just $8/hour, we offer SLA-backed coverage, enterprise-grade security, and global 24/7 availability. Whether you’re managing hybrid clouds, struggling with ITIL workflows, or simply need round-the-clock assistance, our virtual IT support services integrate seamlessly with your existing teams.

Partnering with EVA means your IT support is consistent, compliance-ready, and optimized for performance.

Remote IT and Tech Support Services

Our IT support virtual assistants provide technical expertise with enterprise-grade tools to stabilize daily operations, cut risks, and support growth.

EVA is a virtual assistant service providing company for remote IT support to clients all over the world. We have many years of experience in providing tech support virtual assistants to help a variety of clients with their needs. As an established virtual assistant service provider for IT support, you can be sure that all the virtual assistants we provide are of the highest-calibre.

Our virtual assistants are proficient and experienced in providing a complete range of remote IT and tech support services, including -

1. Software Assistance

   1: Remote installation, patching, and configuration support

   2: Skilled in TeamViewer, LogMeIn, AnyDesk, and enterprise RMM platforms

   3: Fast, compliant resolutions that streamline remote software support

2. Hardware Assistance

   1: Troubleshooting and vendor coordination for hybrid setups

   2: Asset lifecycle management and warranty tracking

   3: Coverage without costly on-site dependencies from a remote IT technician

3. Network Troubleshooting & Monitoring

   1: Monitoring with SolarWinds, ManageEngine, Datto RMM

   2: Escalation resolved within agreed support timelines

   3: Continuous tracking keeps downtime minimal

4. Endpoint & System Remediation

   1: OS patching and system fixes for smooth operations

   2: Performance optimization to maximize uptime and efficiency

   3: Virus removal and registry cleanups for secure, stable endpoints

   4: Escalation management through ServiceNow, Jira, and Zendesk for rapid, trackable resolutions

5. Security & Compliance Management

   1: Endpoint protection, firewalls, and SIEM setup

   2: Virus removal and threat remediation

   3: Compliance patching and MFA rollouts

   4: GDPR, HIPAA, SOC2, and ISO 27001 alignment

   5: Zero Trust principles for reduced risk exposure

6. Remote Backup & Disaster Recovery

   1: Cloud backup, DRaaS, and orchestration

   2: Automated failover that secures business continuity

7. Helpdesk Support

   1: Tier-1 and Tier-2 queries, ticket escalation, and password resets

   2: Managed by certified help desk virtual assistants trained in ITIL

   3: SLA commitments: <30-second response, <2-hour p1 fix times

8. IT Asset Management

   1: License renewals, procurement records, lifecycle monitoring

   2: Compliance-first tracking to cut audit risks

9. Database Administration Support

   1: SQL, Oracle, and Azure DBA-level coverage

   2: Backup monitoring, maintenance, and optimization

10. Cloud & SaaS Support

    1: AWS, Azure, Google Cloud, and private cloud support

    2: SaaS administration for O365, Salesforce, Slack, Atlassian

Our Process: ITIL-Aligned & Performance-Driven

We follow a structured ITIL-based framework backed by strict response commitments to deliver consistent, measurable IT support. Every stage from requirement analysis to reporting is designed to ensure efficiency, compliance, and predictable outcomes.

Why Choose EVA?

EVA combines flexible engagement, certified expertise, and compliance-ready operations to deliver IT support that scales with your enterprise.

• Scalable Engagement Models

  Move beyond rigid MSP contracts with EVA’s flexible per-ticket, dedicated, or hybrid models. Each option is optimized for enterprise growth, seasonal demand, and evolving IT requirements.

• Zero Hidden Infrastructure Costs

  All licenses, monitoring platforms, and ITSM integrations are included in our service delivery, reducing vendor management complexity and eliminating CapEx overhead.

• Certified Specialists On-Demand

  Access certified technical virtual assistants and cloud specialists (AWS, Azure, GCP, ServiceNow) for rapid deployment. This reduces recruitment delays and shortens project lead times by up to 40%.

• Security-First, Compliance-Ready

  Our operations are SOC2-ready, NDA-backed, and governed by role-based access controls. We ensure GDPR, HIPAA, and ISO 27001 compliance, which is essential for regulated industries.

• Global Delivery, Executive Visibility

  Benefit from 24/7 multilingual coverage supported by CXO-ready dashboards, service scorecards, and quarterly risk reviews. EVA ensures IT support remains predictable, compliant, and continuously improving.

Pricing Models

Per Ticket – Pay as you go, best for low-volume

Dedicated VA – A steady virtual assistant IT support resource

Hybrid Model – Mix dedicated staff with per-ticket flexibility

Partner with EVA

Most IT leaders face a common challenge: unpredictable costs, escalating cyber risks, and service commitments that often fail under real-world pressure. EVA changes the equation with a model built for measurable outcomes.

Schedule a strategy call with EVA’s IT outsourcing specialists. Discover how an IT Virtual Assistant can strengthen compliance, cut costs, and keep your business running without disruption.