Is your organization falling short of skilled resources to handle your call answering needs and failing to provide your clients with good customer experience? Are you unable to build long-term relationships with your clients? Then, it would be the best option for you to outsource virtual receptionist answering services.
Express Virtual Assistant is one such service provider who can help you with all your virtual assistant needs with ease. We have some of the most skilled and talented virtual assistants on board who can cater to any of the client's needs. We leverage the best and the latest call answering tools and technologies while delivering top-notch services to clients.
Call Answering Services We Offer
Outsource virtual assistant services for call answering to Express Virtual Assistant and free yourself from any hassles and get more time to focus on your core competencies. We have been catering to the needs of clients from different industries and verticals for a long time now. Some of the key call answering services our virtual assistants can offer include -
IVR Greeting Services
Our call answering services can be customized to provide an IVR greeting at the beginning of the call. The IVR can be programmed to speak out welcome messages, the time of waiting to connect to an assistant, and other details.
Call Distribution Services
Our virtual assistants for call answering services can assist you with call distribution to our call agents depending on some pre-set distribution conditions. The call distribution can be customized according to the client's requirements and can be done based on priority, sequentially, or randomly.
Call Recording Services
Our virtual assistants can help you with call recording of all the incoming calls from customers. This can be really helpful in improving the customer experience, getting a key insight about client requirements, and also training other call center agents.
Call Answering Analytics
Our team at EVA can help you with all the relevant reports and analytics regarding the call answering services. We can provide you with weekly/monthly/quarterly reports along with live analytics for all your call answering requirements. These analytics will help you understand the various trends in the market and take better business decisions at the right time.
Call Answering Process Followed by Our Virtual Assistants
Being one of the leading providers of live phone answering services, we believe in providing global clients with the best quality services within a quick time. This is made possible by leveraging a streamlined and systematic process. Some of the key steps involved in our process are -
In the first step, we will meet the client and understand the various requirements and analyze the volume of work available.
Once we have understood the requirements, our team starts developing a strategic plan for the project and forms a team.
Once the team has been formed, we assign the tasks to different team members depending on their expertise and task complexity.
Once the tasks have been assigned, our team at EVA begin with the call answering project and ensure that it is executed as per the requirements.
We provide the client with weekly/monthly/quarterly reports for the project which comprise of various details such as the number of calls, leads, conversions, etc.
Top Benefits of Hiring EVA's Virtual Assistant for Call Answering
Choosing EVA as your partner for hiring virtual assistants for call answering can provide you with a series of benefits which you can take advantage of. Hire a virtual call center assistant from EVA and get access to the following benefits -
- Pay Only for the Work Done
Hiring a virtual assistant from EVA for call answering can be highly cost-effective. We provide our clients with best and flexible pricing packages which will suit their budget and they have to pay only for the work that has been completed.
- No Administrative Overheads
Hiring a virtual assistant from us can help you avoid any kind of overheads in terms of resources, technologies, and infrastructure. We take care of all the administrative hassles such as payroll, monthly rental, absenteeism, etc.
- Zero Payroll Hassles
By hiring a VA for call answering from us, you are away from all the payroll hassles. We take care of all your requirements regarding payroll such as taxes, benefits, appraisals, etc. and you will have enough time to focus on other core tasks.
- High-quality Services
Express Virtual Assistant ensures that we deliver only the best quality services to our clients. We strive to drive maximum engagement and ensure that the sales are boosted over a period of time for your organization.
- Quicker Timelines
Our team at EVA ensure that we don't miss any deadlines while catering to the needs of the client. We are committed to providing you with call answering services within a quick turnaround time without compromising on the quality.
- Experienced Virtual Assistants
We have a highly experienced and skilled team of virtual assistants on board who are trained to cater to any of the client's needs with ease. Our team has the best communication and convincing skills which are extremely important while delivering call answering services.
- High Data Security
We take client data security very seriously. We ensure that all your client-related information is kept safe at all times. The data is handled by only certain authorized personnel and not divulged to any third party without the relevant permissions.
- Easily Scalable Services
Our team of virtual assistants has the required skills and bandwidth to ramp up the service requirements with ease. We can scale up the number of assistants for your project as and when the client needs it.
Hiring a VA for Call Answering Doesn't Cost Much!
It is always a challenging and cumbersome task to find a service provider who can provide you with virtual assistants for a reasonable price. We are known in the industry to provide clients with highly flexible and affordable pricing options which are suited best for any business. Hire a virtual call answering assistant for a price which starts from as low as $8.Our Pricing plans
Get an Effective Virtual Assistant for Call Answering Today!
Express Virtual Assistant has been a leading provider of call answering services and a series of other virtual call center assistant services to global clients. We have some of the most qualified and experienced team of virtual assistants who are trained to cater to any of your needs. We leverage the latest and the best call answering tools and technologies while delivering services without compromising on the quality.
Hire a virtual assistant for call answering for your business and witness an increase in sales and customer satisfaction. Contact us today for a free consultation.Contact us for a free consultation