Are you finding it difficult to source an efficient, professional, and reliable assistant to provide customer support services for your clients? Are the costs involved with hiring and training such assistants prohibitive to carry out in-house? Would you like to gain a leg-up over the competition by hiring and working with a virtual assistant who will work remotely and provide high-quality services at low costs? Then look no further, because Express Virtual Assistant (EVA) is here to provide you with exactly the kind of virtual assistant that you need to provide superior customer support.
EVA is a leading virtual assistant service provider for customer support and has the necessary resources and bandwidth to help your customers with a range of services, including providing virtual assistants that can provide assistance in product or service use, installation, training, troubleshooting, upgrading, maintenance, and disposal. Our virtual assistants are trained to provide superior customer support services and can help you enhance customer retention and increase customer satisfaction. You can hire a virtual assistant for customer support services at very affordable rates from us, saving you costs and increasing your bottomline and competitiveness.
Customer Support Services Provided by Our Virtual Assistants
When you hire a virtual assistant for customer support from EVA, you can reduce your dependence on your in-house team to support and service your customers on a range of issues. You can also save on costs related to setting up the necessary infrastructure were you to handle all your customer support in-house. When you outsource virtual assistant for customer support to us, you get access to a state-of-the-art virtual assistant service provider for customer support that has successfully completed numerous assignments.
Our VA for customer support services can provide a range of services including, but not limited to -
Phone Support Services
Our VAs provide phone support services including phone call support and phone call reception and management. They can help with scheduling and communicating personal tasks, order fulfillment and management, managing reminders, telephonic lead generation, personal transport and travel management and reservation services, and tele-marketing and surveying.
Technical Support Services
Our VAs have the required expertise and skills to provide your customers with high-quality technical support services, right from simple call handling and management to more complex business process reengineering. Our VAs can help you with any of your requirements with ease.
Toll-Free Customer Support
It can be really difficult for an organization to have on board a team of customer support executives in-house. When you hire a virtual assistant from us, you get executives that are qualified, trained, and skilled to provide you with affordable toll-free customer services.
Remote IT Support Services
Our virtual assistants have the skills and background to provide you with accurate and high-quality remote IT support services, including providing instant IT solutions and affordable after-sales technical support.
Email Support Services
Our VAs are highly skilled in providing email support, which is increasingly gaining in popularity in recent times. Our VAs have the required expertise to provide high-quality email support services for non-technical as well as technical products/services.
Chat Support Services
Customers are increasingly looking for real-time help and instant replies when they are looking at products or services online or require help with a product or service. Our virtual assistants can provide your customers with superb real-time chat support services.
Video Chat Services
Customer support through video chat has been gaining increasing traction over the last couple of years and increasingly more people are adopting this method to provide customer support services. Our VAs can provide you with superior video chat customer support services at highly cost-effective rates.
Social Media Customer Support
Social media channels are gaining in popularity at present and many customers prefer to get in touch with companies through them. We are aware of the importance of social media channels and our VAs can provide you with excellent customer support through social media channels.
Multichannel Customer Support
In this day and age, customers use a variety of channels with which to communicate with companies. It is often important to provide customer support through several channels in order to more effectively provide a superior customer service to your customers. Our virtual assistants can help you to provide your customers with multichannel customer support including phone, live chat, email, social media, and video chat.
We further increase the efficiency and efficacy of our virtual assistants by having systems in place that allow them to build a knowledge base of resolved issues. This knowledge base serves to better enable them to quickly resolve customer queries and issues. We are a virtual assistant service providing company for customer support that is available round-the-clock to service your customers. Our customer support assistants are trained to proactively identify and fix issues before they turn critical and are focussed on delighting your customers.
Process Followed by Our Customer Support Virtual Assistants
We clearly understand that businesses struggle when there is no clear plan or process for workflow and customer service delivery. This is why we have a default workflow process that our customer support virtual assistants are trained to follow when implementing a customer support strategy. This process is customizable depending on different clients' unique requirements.
Our process for delivery of superior customer support services has the following key steps -
Our project management head evaluates the customer support service requirement to properly identify critical and non-critical areas in order to delegate the task accordingly
To ensure that all our decisions are made without ambiguity, we document the customer support service workflow to ensure that our virtual assistant sticks to the planned approach
The customer support models will be tested to ensure that the research and implementation plan is robust. The procedure is validated by the project lead before project authorization
After the customer support and service methods are approved, the customer support roles will be delegated to workers based on their experience, cultural fit, and marketing qualifications
Our team of virtual assistants is trained on automated tools before onboarding and, if needed, provided access to project management technology to save time and effort
The performance of the virtual assistant is scrutinized at regular intervals during the project to ensure that the project goals are being met
We always aim to optimize our process in order to more efficiently service and support your clients. With greater efficiency comes cost-savings and greater customer impact
We will regularly keep you informed on project progress through weekly, monthly, or quarterly reports. Our reports will be custommade using graphs and filters for easy interpretation
Why Hire a Virtual Assistant for Customer Support Services from EVA?
Express Virtual Assistant is a leading virtual assistant service provider for customer support not least because we offer VAs at highly competitive rates. Our service levels cannot be matched and we provide a host of other benefits. We can allow you to meet your customer service targets with ease through high-quality services.
Below are further reasons why you should choose us to provide you virtual assistants that offer exceptional customer support services.
- Pay Only for the Work Done
Paying only for the work done is a highly-efficient and effective model that can help you cut costs and boost productivity. It is also more convenient. With our pay-as-you-go model, you avoid paying for addon services that you don't need. This model also removes the need for you to hire full-time customer support professionals.
- No Administrative Concerns
When you outsource your customer support services to us, you don't need to invest in expensive facilities that have dedicated phone lines and internet connectivity, among other expenses. We take care of the administration and all administrative expenses.
- Zero Payroll Hassles
You can save more since you will not need to spend on payroll expenses. Instead of hiring a full-time employee with mandatory benefits you can use your marketing budget more productively. Outsourcing virtual assistant for customer support services to us is truly a hassle-free experience for you.
- Quality Services
At EVA, we always uphold the importance of service quality. Our virtual assistants are continually assessed by the project lead as well as QA agents to check that the performance is on par with international standards. If the performance is not up to the desired level, we take corrective action.
It is especially important for us to deliver every project ahead of time. We go the extra mile to ensure that all our services are provided within time and budget. Our virtual assistant services for customer support will always be provided on time every time.
- Specialized Professionals Dedicated to your Tasks
Our customer support service professionals comprise those that are highly-qualified from reputed educational institutions. When you hire a virtual assistant for customer support from us, you can be sure that he/she is adequately qualified and trained on international and business issues.
- Flexibility to Scale at Your Own Pace
Flexibility to scale up or down is an important feature that we provide. We are proud to have been able to assist several businesses to scale up their requirement to compensate for a surge in demand. We can assign additional VAs or shrink the existing personnel based on the current requirement.
- High Data Confidentiality & Security
We ensure that our VAs adhere to all the standard data security meaures followed at EVA. Your sensitive data will only be accessible to select professionals that have signed the NDA. Your confidential data will be protected and not handled in any other way than mentioned in the NDA.
Hiring a Remote Customer Support Assistant Doesn't Cost Much!
You can hire a virtual assistant for customer support without cost concerns. Our remote assistant services are highly cost-effective irrespective of your budget. Our pricing is transparent and you need not worry about hidden costs and charges. Beginning at only $8 per hour, our services are a steal.Our Pricing plans
Get a Virtual Assistant for Customer Support Services from EVA
If you want to make growth-driven decisions, begin by delegating your customer support services to EVA's virtual assistants. It saves you time and effort while you invest your budget and in-house resources on other core areas. Using our affordable services, you can gain a leg-up on the competition and gain more customers while at the same time retain your existing customers.
Contact us for a free and hassle-free consultation regarding virtual assistants for customer support services.Contact us for a free consultation